Royal Life

Update: RoyalLife Administration


Amy Barnett,

Senior Policy Advisor, Park Homes and Non-Traditional Tenures,

Private Rented Sector Divisi

Planning Reform and Housing Quality Directorate


Good morning,

In November 2023, we wrote to local authorities with sites in their area that were owned by the 29 companies in the Royale Life Group that had gone into administration. We asked that they share a factsheet with residents of the affected sites.

Today, we have written again to inform them that on 22 January the Administrators issued a press release stating that all the affected sites have now been sold to Ambassador Regency Group.

Recognising the ongoing concerns that residents may have about how this affects them and to remind local authorities of their duties, we have sent the updated factsheet attached. This explains briefly what the sale means for affected residents and local authorities and includes some questions and answers to queries we have so far received.

We are also sharing this with you and the Site Licensing Officers Group (SLOG) for information.

I hope this is helpful. If you require any clarification or further information about the factsheet, please do not hesitate to contact me.


Kind regards,

Amy Barnett

Senior Policy Advisor, Park Homes and Non-Traditional Tenures

Private Rented Sector Division

Planning Reform and Housing Quality Directorate

Department for Levelling Up, Housing and Communities,

February 22nd 2024


 Tingdene Homes Liquidation


Tingdene Homes, a well-known name in the mobile home manufacturing sector, has faced challenging times. As of 20th December 2023, the company has ceased trading and entered liquidation.


Here are the details:

Tingdene Homes was founded in 1969 and had been a significant player in the park home and lodge manufacturing industry. However, these recent developments have led to its closure.

The Park Home & Holiday Caravan Magazine website and their social media channels are a good source of up to date information about Tingdene.


Tingdene have in the past been associated with many other company names. This statement is in respect of TINGDENE HOMES LIMITED only.

The liquidation is the manufacturing arm of Tingdene and is not connected to Tingdene Parks Ltd which is still operating.

February 22nd 2024

This funding is closed as of 29th February 2024.

The help is available to over 3 million households across Great Britain that are most at risk of fuel poverty, with many receiving the discount automatically. However, some customers in England and Wales have been sent a letter asking them to confirm their details by calling the Warm Home Discount Helpline so they can check their eligibility and get the rebate.

If you are one of the many Park Home Residents who have a direct energy supplier – You should make sure you are receiving this payment – use the link shown to check if you are eligible.

This Website gives information on Park Homes and Park Home Living, if you have any suggestions that you wouldlike to be included, you can send us a message using the Contact Us Button at the top of thos page.

Membership Renewal

Membership Fee Receipts

We have almost 100 Members with the similar surnames,


However, some people with these AND OTHER names do not help the Membership Team as they do not use the reference given when making payments.

If we cannot identify you your membership could be terminated.

Who are the people shown on our bank statement as

Mr A XXXXXXX who paid £6.00 as an annual membership (No reference)

MR B XYXYXY  no reference at all

Ms C ABCDEF  Grandmas Insurance no reference



If you are one of the above, please call us and we can then identify you and update your records?. You each have a Membership number when we speak to you we can help find the relevant numbers. If you pay by Standing Order your reference will be IND-the abbreviation for your County and 3 numbers  (IND-LOND123 for example).

 If you have paid and have not received a membership certificate these people could include you.  Please contact us on 0800 612 6273 to sort things out.

22nd September 2023.

Cooker Safety in Caravan based units

The UK’s product regulator has served Suspension Notices on eight businesses to stop the supply of certain models of gas hobs. This is a result of an ongoing investigation by the Office for Product Safety and Standards (OPSS) following a series of gas safety incidents, including an explosion at a caravan park in April this year, where a person suffered serious burns.

OPSS is investigating the elbow joints on specific gas hobs supplied by these businesses that have the potential to cause a gas leak. OPSS is also seeking assurance from those businesses of the actions they are taking to inform consumers and address the risks from any affected hobs they have already supplied.

The companies who have received notices are: Kingfisher International Products Ltd, Buy It Direct Ltd, Glen Dimplex Home Appliances, Apelson Appliances UK Ltd, Lancaster Holdings Ltd, Maurice Lay Distributors Ltd, The Wright Buy Ltd, and Product Care Trading Ltd.

The affected models are listed on the OPSS Product Recalls and Alerts pages.

Read the Product Safety Reports:

Anyone who smells gas should contact the National Gas emergency helpline on 0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland.


Dear IPHAS and SCOPHRA members,


The Directors of IPHAS have had to take the painful decision to terminate IPHAS’s active involvement in Scotland. This is partly due to a diminished membership in Scotland since the pandemic, the growth of our partner agency in Scotland, SCOPHRA (the Scottish Confederation of Park Home Residents Associations) and most importantly, the difference in Scots Law from England which requires additional training for our advisors. IPHAS and SCOPHRA have been in discussions for over a year and SCOPHRA have now agreed to offer all IPHAS Members in Scotland, current and recently lapsed, full honorary membership of SCOPHRA until the next SCOPHRA AGM in May 2023, regardless of when their IPHAS membership expires.


We understand that some IPHAS members are already resident on parks who have an association with SCOPHRA membership, and in these cases the member will be covered by that Association membership if they are members of that association. In May next year individual membership of SCOPHRA will become available where no association exists.


Membership of IPHAS will continue until next membership renewal but any queries will be redirected to SCOPHRA. SCOPHRA do not operate a telephone service but prefer email contact which as required, is followed up by telephone contact, so members will still enjoy a seamless advice service, but one which is fully au fait with Scots law and regulations.


These changes will come into effect from 1st January 2023 however, the transfer of IPHAS membership details to our partners SCOPHRA will commence before the end of 2022.


SCOPHRA staff will contact you directly once the handover has been successfully completed. In the meantime, may we recommend you to the SCOPHRA website –


IPHAS would like to thank all our members in Scotland for their outstanding support to IPHAS down the years. Please be assured, IPHAS and SCOPHRA remain fully committed to our partnership and working for the good of park home residents throughout the UK.”


Ian Pye, Chairman                                                                              Jim Haluch, Chairman

IPHAS (2021) LTD.                                                                               SCOPHRA



The Scottish Confederation od Park Home Residents Associations (SCOPHRA), has kindly forwarded the following information,

This relates to a recent undertaking from Ministers in the Scottish Parliament, just received.

Minsters are very conscious of the pressures the cost crisis are placing on residents of mobile homes and, in particular, the pitch fee uprating issue raised by SCOPHRA in recent campaigning. i.e. that the gap between RPI and CPI is growing, with pitch fees therefore growing faster than pension incomes. We will therefore undertake the required consultation on the impact of moving the basis of pitch fee uprating from RPI to CPI, in time to make the change in the planned 2023 Housing Bill. This change would have a permanent effect, slowing the rate of pitch fee increases in future. While we do have powers to make the change by regulation for future agreements, primary legislation is necessary to have an impact on existing agreements and the Mobile Homes Act 1983 requires consultation in advance of doing this. Further information will be given once plans are in place for consultation.


A young lady student doing research as part of an online alternative learning program for young people, has kindly sent in this article with a lot of really great information on the health benefits of gardening for senior citizens. This is what she found –

IPHAS are aware that one or two parks already have gardening clubs. Perhaps this link will encourage more residents to share their knowledge and experience of creating a lovely garden with those less fortunate or knowledgeable.

It may even assist in propagating good relations on the park as well!
Ian Pye 29/09/2022




30th March 2022

In March 2019, Julie James MS, Minister for Climate Change, decided not to implement the decision to change the maximum commission rate from the sale of a residential park home, but to reconsider the matter afresh.

However, the outbreak of Covid-19 meant that resources were redeployed to enable officials to focus on the immediate challenges being faced as a consequence of Covid-19. This meant that the work to gather further evidence and engage with the sector was postponed.

It is clear that the pandemic is still having a significant impact on our lives. It has prevented us from fully engaging with the sector to seek evidence so that the Minister can consider this matter afresh.

The pandemic and our ‘no-one left out’ approach have shone a light on the extent of hidden homelessness in Wales. Welsh Government is therefore focused on preventing homelessness and transforming homelessness services for the long term. We are also focusing on supporting people facing cost of living increases, including supporting people to sustain their tenancies.

Alongside this, the war in Ukraine has caused the displacement of many tens of thousands of people from their homes and marked the onset of the largest humanitarian crisis in Europe for decades. As a nation of sanctuary, we are committed to do whatever we can to welcome and support people fleeing the war in Ukraine.

As a consequence of these unprecedented pressures, the Minister has asked officials to postpone work on gathering evidence for the remainder of this Government term.

We realise that some people will be disappointed to hear that this work will continue to be postponed. The Minister recognises the importance of the commission rate and the impact this has had on owners of park homes and site owners, and continues to believe that the best way to proceed is to ensure any decision is based on accurate, up-to-date and carefully considered evidence.

However, in order to provide the information on which the Minister can take a balanced view, she must have the strongest possible evidence base on which to base her decision. This will require significantly more work which the pandemic, the war in Ukraine and other pressures have not allowed us to progress.

Yours sincerely

Amelia John

Deputy Director, Housing Policy


As a result of the consultation process on the Park Homes Commission Rate (See the above Link), the Minister in the Welsh Assembly proposed that the commission payable on the sale of a park home should be reduced from the current maximum of 10 percent by one percent each year for five years. This would bring the maximum rate of commission down to 5 percent. We in IPHAS and NAPHR pointed out that the park owners could claim an increase in pitch fees to compensate but the Minister replied that this could be settled by the tribunal system.

In practice, the tribunal would have to follow the law and implied term 18(1)(d) states that any change in the law affecting the management of the site could be considered at the pitch fee review. Therefore, we wrote to the Welsh Assembly expressing our concern at the probable increase in pitch fees resulting from their proposal. When this appeared to have no effect, we combined our letters with letters from the BH&HPA and NCC. However, we did make it known to all that our reasons were different. Our reasons were to prevent an increase in pitch fees while the BH&HPA and NCC were concerned about the park owner’s income.

The Welsh Assembly have now withdrawn their proposal, but that is only temporary, and IPHAS will continue to monitor the situation. We will explain to the Welsh Minister, that a simple amendment to the implied term could have the desired effect.

Click here to find out more


The Scottish Government is introducing new standards for fire and smoke alarms in all homes in Scotland from February 2022, but this will not apply to park homes. From this date, every (traditional) home must have:

  • a smoke alarm in the living room and in circulation spaces such as hallways and landings
  • a heat alarm in every kitchen all alarms ceiling mounted and interlinked
  • a carbon monoxide alarm where there are fixed combustion appliances such as boilers and wood burners

The new rules mean the standard which currently applies to private rented property and new-builds is being extended to all homes in Scotland.
An enquiry by the Chair of SCOPHRA, (The Scottish Confederation of Park Home Residents Associations), to the Scottish Government on the application of the legislation to park homes brought the response below:

“The new standard will not apply to park homes. The reason is that they are not covered by the definition of house in the legislation.
Simon Roberts Policy Manager: Housing Standards and Quality”

However, SCOPHRA endorses this new level of precautions and urges park home residents, for their own safety, to ensure adequate fire safety. Please check your detectors, ensure the batteries are working, test all detectors regularly and if you do not have a carbon monoxide detector, SCOPHRA recommends you install one. These are available online or from DIY stores. 


Re-insurance cover for properties at risk of flood.

Floodre is a joint initiative between the Government and Insurers to provide ‘flood cover insurance’ as an additional element to a home insurance policy (Park Homes included), that would normally not offer flood cover to a prospective customer.  It is designed to cover properties built before 2009 (qualifying criteria) that might not be considered insurable against flood and to/or make any higher premiums for those that are, more affordable, and to provide flood cover for properties that private insurers totally refuse to consider.

Not all insurance companies will offer Flood cover for new customers, especially to those with properties located near bodies of water.  The Floodre scheme is not a mandatory one for insurance companies to adopt unfortunately, and even with the clear financial benefits to them and the peace of mind a flood cover policy offers their customers, some companies don’t participate in the scheme or only for geographically specific areas.    

There remains a large number of properties throughout the UK that are considered to be too high a risk by insurance companies to be offered any Flood Cover whatsoever, leaving many with standard buildings and contents cover – with a flood exclusion.  This clearly leaves them in a very vulnerable position and because they can’t find any flood cover, this exclusion can detrimentally affect the property’s re-sale value as a result too.  


Who is eligible for Flood Re?

  • Properties must be located within the UK mainland.
  • Properties must have a Council Tax band A to H.
  • Properties must be built before 1st January 2009. Note: If a property has been demolished and rebuilt before this date, then the new building is still eligible for Flood Re.
  • Properties must be used for residential purposes.
  • Properties must have an individual premium.
  • Leasehold flats with three or less fewer units are eligible.
  • The policy holder or their immediate family must live in the home for some or all of the time, or the property must be unoccupied.
  • The insurance contract must be in the name of one or more individuals, not companies.

Who is not eligible for Flood Re?

  • Bed and breakfast premises that are paying business rates.
  • Contingent buildings policies, such as those held by banks.
  • Farm outbuildings.
  • Freeholders/leaseholders deriving commercial income by insuring large numbers of properties for a portfolio.
  • Housing association’s residential properties.
  • Multi-use properties under commercial or private ownership.
  • Residential ‘buy to let’ properties that do not meet the criteria specified above.
  • Static caravan site owners when they are being used for commercial gain.
  • In the case of blocks of residential flats, company houses/flats, and social housing contents only can be covered.

Floodre website:

Floodre List of Insurers:  



From 26 July 2013 a pitch fee review notice must be accompanied by a form explaining the increase. The form to be used in a review is now available for download at
There are two versions (one for completion on- line the other for printing and completion by hand).
It is also important to note that the form accompanies the review notice. If the form is served without a review notice the review would be invalid.
The review notice itself can simply state the new pitch fee, the amount of increase and the date the increased pitch fee is payable from. From 26 July 2013 a pitch fee review notice must be accompanied by a form explaining the increase. The form to be used in a review is now available for download at
There are two versions (one for completion on- line the other for printing and completion by hand).
It is also important to note that the form accompanies the review notice. If the form is served without a review notice the review would be invalid.
The review notice itself can simply state the new pitch fee, the amount of increase and the date the increased pitch fee is payable from.


The government has supported a home safety initiative which aims to encourage consumers to register their home appliances so that they can be contacted in case of a product safety repair or recall. An information sheet can be downloaded here

Download the PDF

AMDEA (The Association of Manufacturers of Domestic Appliances has created a website to make it easier for the public to register all their appliances from one website portal. While the incidence of product recall is rare it is very important for the safety of owners in their homes – if your product isnt registered you cant be contacted.


The Mobile Homes Act 2013 introduced a number of changes one of which was to give more powers to the local authorities regarding the site licence and the licence conditions. One change was that it allowed the local authority to charge an annual fee for the site licence. Under the implied terms this charge can be passed onto the residents at the following pitch fee review.

The relevant implied term is 18(1)(ba) which states:
18-(1) When determining the amount of the new pitch fee particular regard shall be had to-
(ba) any direct effect on the costs payable by the owner in relation to the maintenance or management of the site of an enactment which has come into force since the last review date:

This means that at the next pitch fee review following the imposition of the annual site licence fee by the local authority on the site owner the amount of the fee can be divided by the number of occupied homes and added to the pitch fee. It then becomes an integral part of the pitch fee which is usually increased by the RPI each year. Because this legislation came into force on 1 April 2014 the fee contribution cannot be added to the pitch fee at a review after 1 April 2015.



Unlike other utilities, there are no rules governing the resale of LPG and the park owner 

usually makes a profit on the resale. However, Implied Term 22(b)(ii) of the Written Statement still applies. The park owner must provide on request, documentary evidence in support and explanation of all charges for LPG he resells. Residents use LPG either in cylinders or from tanks installed on the pitch or from a common large tank on the park. Where residents use cylinders, they are free to use whatever supplier they like however, on some parks, the park owner may insist on residents purchasing cylinders through him and he may make a profit on this resale.

Where a resident has an LPG tank on his pitch he is usually billed direct from the supplier. 

On some parks, the park owner may insist on the transaction being made through him and he may make a profit on this resale.

Some parks have one large LPG tank on the park owned and operated by the park owner and the gas is piped to the individual pitches. The park owner will read the resident’s meter and will then bill the resident. 

Again, Implied Term 22(b)(ii) of the Written Statement states the park owner must provide on request, documentary evidence in support and explanation of his charges, including any LPG he resells. But, from examination of these documents the resident considers that the park owner is making an excessive profit from the resale of LPG, there is little that can be done about it.


The following links provide useful information and answers to your questions on the subject of LPG supplies and safety regulations.

LPG in Residential Parks

Gas Safety Installation and Use Regulations

Safe materials in LPG installations



The consultation process ended on 22 August 2021 (see above link), proposes to expand, and reform the scheme in England and Wales until 2026, in line with the commitments announced in the Energy White Paper in 2020. The objective of the reforms is to improve the fuel poverty targeting rate of the scheme and ensure more fuel poor households can receive rebates on their energy bills automatically, through data matching.

Click here to find out more