IF YOU ARE A PARK HOME RESIDENT AND SUFFERED A POWER OUTAGE DURING LAST WINTER’S SEVERE STORMS BEGINNING WITH STORM ARWEN ONWARDS, AND HAVE NOT RECEIVED COMPENSATION FROM YOUR ENERGY SUPPLIER, IPHAS (2021) Ltd WOULD LIKE TO HEAR FROM YOU AS SOON AS POSSIBLE.
As the regulator for the energy market, Ofgem’s top priority is to support and protect consumers in vulnerable situations and undertook to examine where improvements can be made in their interests. Ofgem published an interim report in February 2022, providing an early indication of the areas that needed to be investigated further. The final report was published on 9th June 2022 (see the attached Link),
Subsequently, Ofgem have commissioned Price Waterhouse Cooper to conduct a review and IPHAS has now been invited to join with Ofgem representatives, members of their consulting team, and other stakeholders, to seek their views; in particular, regarding the below four areas the review is considering:
- assessing if a compensation cap is still appropriate and, if so, what the right level is;
- considering the current payment structure and developing alternative options e.g. inclining payments;
- assessing whether the thresholds for different storm categories are fit for purpose; and
- Developing options for improving the accuracy of customer data, to make the process for compensation payments more efficient
THE INITIAL, VIRTUAL MEETING IS TO TAKE PLACE ON THURSDAY 22ND SEPTEMBER 2022, FROM 11AM TO 12PM.
IF YOU HAVE IN ANY WAY BEEN AFFECTED BY THESE EVENTS, PLEASE CONTACT IPHAS BY EMAIL TO advice@iphas.co.uk OR, BY TELEPHONE TO 07863940545 AND LEAVE YOUR DETAILS, AND WE WILL CONTACT YOU IN DUE COURSE.
THANK YOU FOR YOUE CO-OPERATION
IAN PYE, CHAIRMAN
THE INDEPENDENT PARK HOME ADVISORY SERVICE (2021) LTD.